Making a Claim
Green: Theres something you could help me with.
Smith: Please go ahead.
Green: I ordered 10, 000 pairs of ladys shoes, but I received the same amount of mens beyond expectation.
Smith: Im awfully sorry, sir. I was informed just now that someone in our company has made a mistake in filling your order. I would apologize to your company on behalf of our company.
Green: Can you do anything about the goods mistakenly shipped?
Smith: Well manage to send you the correct goods as quickly as possible.
Green: How long should we wait for? I hope our clients can get them before the New Years Day.
Smith: Well try our best to make sure that we ship the goods by the end of the month.
Green: How about the wrong goods?
Smith: If you could sell them at the spot price at your end, so much the better.
Green: Im afraid its not an easy job. Because the design is not popular in China. But for the sake of friendship, well be glad to help you.
Smith: Your offering help to sell the goods will be highly appreciated.